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Shipping and Returns
Shipping promotions to Alaska and Hawaii
 
Items shipped to Hawaii, and Alaska will require additional shipping charges.  During free shipping promotions, we do our best to extend the offer as fairly as possible to residents not within the 48 Contiguous United States.  RayMar Art will cover what would be the highest cost of shipping within the continental US, and the customer will be responsible for the cost beyond that.  EX: The cost of shipping your order to Hawaii is $35, but would have been $17 at the most to ship within the US, you would pay $18 for shipping.

 The free shipping coupon codes may not work for these orders.  If your order shows the the full shipping amount, we will adjust and discount the shipping based on the price difference before your card is charged.  If the order does show free shipping, we will adjust for any shipping fees.

If you have further questions please contact us.
UPS Shipping Transit Time Map
 
Curious how many days before your package arrives after it is shipped?  This helpful UPS map below details how many days is required for transit from our office located in Phoenix, AZ.  All orders are shipped via UPS Ground.  Please contact us if you require expedited shipping for your order or use of another shipping carrier. 

UPS Shipping Transit Time Map
How much is my shipping?
 
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.  Most orders are shipped via UPS Ground.  Sample packs are shipped via Priority Mail with USPS unless ordered with other items.  Other shipping carriers are used upon customer request.  Please contact customer service for additional shipping carriers.
What is the return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
How do I return my product?
 

Please contact customer service if you need to return an item for any reason.  We will exchange or refund the purchase price of the product.  We want you to be 100% satisfied with all of your RayMar Art products.  Thank you.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.